1. Introduction

This Privacy Policy describes how Unbounded ("we," "us," or "our") collects, uses, and shares information when you use our chat application and related services (the "Service") available at unbounded.com and through our mobile applications.

Our Service enables communication through multiple channels including text messaging, email, web chat, and video chat. We are committed to protecting your privacy and handling your personal information responsibly.

2. Information We Collect

2.1 Information You Provide

• Account Information: Username, email address, phone number, and profile information
• Communication Content: Messages, files, images, videos, and other content you send or receive
• Contact Information: Contacts you choose to sync or share with the Service
• Payment Information: Billing details for premium features (processed by third-party payment processors)

2.2 Information Automatically Collected

• Device Information: Device type, operating system, browser type, IP address, and device identifiers
• Usage Data: How you interact with our Service, including features used and time spent
• Location Data: General location information based on IP address (precise location only with explicit consent)
• Technical Data: Log files, cookies, and similar tracking technologies

2.3 Information from Third Parties

• Social Media: Information from social media platforms if you connect your accounts
• Service Providers: Information from our business partners and service providers
• Public Sources: Publicly available information that may be relevant to our Service

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Enable communication between users
• Verify your identity and prevent fraud
• Send you technical notices, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to enhance user experience
• Comply with legal obligations and enforce our terms

4. Messaging Services

4.1 CTIA Compliance Notice

By providing your mobile phone number, you consent to receive text messages from Unbounded. Message and data rates may apply. Message frequency varies based on your usage and preferences.

4.2 Marketing and Advertising Policy

We do not send unsolicited marketing messages over any channel (text, email, web chat, or video chat). All messages we send are either:

• In direct response to a message from you
• A follow-up related to a message from you
• Operational in nature (such as service updates, security alerts, or account notifications)

Please note that text, email, web, and video messages associated with free accounts may contain sponsored ancillary content, such as links or interstitial advertisements.

4.3 Opt-Out Instructions

You may opt out of receiving text messages or email messages at any time by:

• Replying "STOP" or "/stop" to any text message or email message
• Adjusting your notification settings by sending a text or email message with the content "/notifications <option>" (send "/notifications ?" for help)
• Adjusting your notification settings in the app (when available)
• Contacting us at privacy@unbounded.com

Note: Notification options may change over time. Available notification settings can also be modified in our app when it becomes available.

4.4 Help and Support

For help with text messaging or email, send "/help" to the number or email address you received messages from, or contact privacy@unbounded.com.

4.5 Geographic Availability

Text messaging services are only available to US phone numbers. Other aspects of our service are not officially supported outside the United States of America.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 With Your Consent

We may share information when you explicitly consent to such sharing.

5.2 Service Providers

We work with third-party service providers who help us operate our Service, including:

• Cloud hosting providers
• Payment processors
• Analytics providers
• Customer support platforms

5.3 Legal Requirements

We may disclose information if required by law or if we believe disclosure is necessary to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Prevent fraud or abuse

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account information: Until you delete your account
• Communication content: As long as legally required or necessary for Service provision
• Usage data: Typically 2-3 years for analytics purposes
• Legal compliance: As required by applicable law

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request information about the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@unbounded.com.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Third-Party Links and Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Sending you a notification through the Service
• Sending an email to the address associated with your account

Your continued use of the Service after the effective date of the revised Privacy Policy constitutes acceptance of the changes.

13. Contact Information

14. Governing Entity Privacy Rights

14.1 United States of America

Text messaging services are only available to US phone numbers. Other aspects of our service are not officially supported outside the United States of America.

California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.

Other State Laws

Residents of other states may have additional rights under applicable state privacy laws. Please contact us for more information about your specific rights.