Unbounded: Terms of Service

Effective Date: June 3, 2025

Last Updated: June 3, 2025

1. Acceptance of Terms

Welcome to Unbounded ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our chat application and related services (the "Service") available at unbounded.com and through our mobile and other device applications.

By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Service.

2. Description of Service

Unbounded provides a communication platform that enables users to connect through multiple channels including text messaging, email, web chat, and video chat. Our Service is available in both free and paid versions, with paid capabilities offered on a pre-paid basis.

3. User Eligibility and Age Requirements

3.1 Age Restriction

Important: Our Service is not intended for and may not be used by anyone under 13 years of age. By using our Service, you represent and warrant that you are at least 13 years old. If we learn that we have collected information from a user under 13, we will delete that account and any associated data.

3.2 Legal Capacity

You must have the legal capacity to enter into these Terms. If you are between 13 and 18 years old (or the age of majority in your jurisdiction), you represent that you have your parent's or guardian's permission to use the Service.

4. Account Registration and Security

4.1 Account Creation

To use certain features of our Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time for any reason, including violation of these Terms.

5. Service Plans and Payment

5.1 Free Service

We offer a free version of our Service with certain limitations and features.

5.2 Paid Service

Paid capabilities are available on a pre-paid basis. All payments are non-refundable unless specifically stated otherwise or required by applicable law.

5.3 Billing and Payment Terms

All paid services must be paid in advance
Prices are subject to change with notice
You are responsible for any applicable taxes
Failed payments may result in service suspension

5.4 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our Service at any time, with or without notice.

6. User Content and Intellectual Property

6.1 Your Content

You retain ownership of all intellectual property rights in the content you create, upload, or share through our Service ("User Content"). We make no claims to your intellectual property.

6.2 Content License Grant

By using our Service, you grant us certain rights to your User Content:

6.2.1 Limited License for Private Communications

For content shared privately (such as direct messages via text or email), you grant us a limited, non-exclusive license to transmit, store, and display such content solely for the purpose of providing the Service to you.

6.2.2 Perpetual License for Interactive Content

Important: For User Content that has been shared with and responded to, commented on, or rated by other users within our web, mobile, or other device applications, you grant us a perpetual, non-exclusive, royalty-free, worldwide license to use, copy, modify, distribute, and display such content. This perpetual license is necessary because removal of such content could negatively impact the experience of other users who have interacted with it.

6.3 Content We Cannot Control

We have no control over content that you share with others through text messaging or email outside of our application interfaces. You are solely responsible for such communications.

6.4 Prohibited Content

You agree not to upload, share, or transmit content that:

Is illegal, harmful, or violates any applicable law
Infringes on intellectual property rights of others
Contains malware or malicious code
Is spam or unsolicited commercial content
Violates these Terms or our community guidelines

7. Content Moderation and Adult Content

7.1 Content Moderation Approach

While we do not knowingly propagate adult content, we do not directly control how and what users communicate through our Service. We are not responsible for user-generated content.

7.2 Reporting Mechanisms

We provide mechanisms for users to report inappropriate content. We reserve the right to remove content that violates these Terms or applicable law.

7.3 No Guarantee of Content Review

We do not pre-screen user content and make no representations about the accuracy, completeness, or appropriateness of any content on our Service.

8. Acceptable Use Policy and Prohibited Uses

8.1 General Prohibited Uses

You agree not to:

Use the Service for any unlawful purpose or in violation of applicable laws
Attempt to gain unauthorized access to our systems or other users' accounts
Interfere with or disrupt the Service or servers
Use automated systems to access the Service without permission
Reverse engineer or attempt to extract source code from our Service
Violate any applicable local, state, national, or international law

8.2 Prohibited Content and Behavior

You may not upload, share, transmit, or otherwise make available content that:

Is illegal, harmful, threatening, abusive, defamatory, or obscene
Infringes on intellectual property rights of others
Contains malware, viruses, or other harmful code
Is spam, unsolicited commercial content, or pyramid schemes
Promotes violence, terrorism, or illegal activities
Contains personal information of others without consent (doxxing)
Is discriminatory based on race, religion, gender, sexual orientation, or other protected characteristics
Exploits or harms minors in any way
Violates any person's right to privacy or publicity

8.3 Prohibited User Conduct

You may not:

Harass, stalk, threaten, or abuse other users
Impersonate any person, entity, or falsely state your affiliation
Create multiple accounts to evade bans or restrictions
Engage in coordinated harassment or targeted abuse
Share or distribute others' private communications without consent
Use the Service to facilitate fraud, scams, or deceptive practices
Collect or harvest user information for unauthorized purposes
Engage in any form of commercial activity without our permission
Attempt to manipulate or game any rating or feedback systems

9. Digital Millennium Copyright Act (DMCA) Policy

9.1 Copyright Infringement Policy

We respect the intellectual property rights of others and expect our users to do the same. We will respond to clear notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (DMCA).

9.2 DMCA Notice Requirements

If you believe that content on our Service infringes your copyright, you may submit a DMCA takedown notice that includes:

A physical or electronic signature of the copyright owner or authorized agent
Identification of the copyrighted work claimed to have been infringed
Identification of the allegedly infringing material and information sufficient to locate it
Your contact information (address, phone number, and email)
A statement that you have a good faith belief that the use is not authorized
A statement that the information is accurate and that you are authorized to act on behalf of the copyright owner
A statement made under penalty of perjury

9.3 Designated Agent

DMCA notices should be sent to our designated agent:

Email: privacy@unbounded.com
Mail: PO Box 11710, Bainbridge Island, WA 98110

9.4 Counter-Notification

If you believe your content was removed in error, you may submit a counter-notification with the required DMCA elements.

9.5 Repeat Infringer Policy

We will terminate the accounts of users who are repeat infringers in appropriate circumstances.

9.6 Limitations on DMCA Enforcement

Important: We have no control over content that users share through text messaging or email outside of our application interfaces. We cannot remove, modify, or control information transmitted through these channels. Our DMCA policy applies only to content within our web, mobile, and other device applications that we directly host and control.

10. Force Majeure

We shall not be liable for any failure or delay in performance of our Service due to events beyond our reasonable control, including but not limited to:

Acts of God, natural disasters, pandemics, or extreme weather conditions
War, terrorism, civil unrest, or government actions
Labor strikes or disputes
Internet service provider failures or major network outages
Cyber attacks, hacking attempts, or security breaches affecting our infrastructure
Failure of third-party services or suppliers beyond our control
Changes in laws or regulations that prevent us from providing the Service

During such events, our obligations under these Terms will be suspended to the extent necessary, and we will use reasonable efforts to resume normal operations as soon as practicable.

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and sharing of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

12. Third-Party Services and Links

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the content, privacy policies, or practices of third parties.

13. Service Availability and Performance

13.1 Service Availability

We strive to maintain service availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or technical issues.

13.2 Geographic Limitations

Text messaging services are only available to US phone numbers. Other aspects of our service are not officially supported outside the United States of America.

13.3 Performance Disclaimers

We make no warranties about the speed, reliability, or availability of our Service.

14. Disclaimers and Limitation of Liability

14.1 Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

14.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

14.3 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

15. Indemnification

You agree to indemnify, defend, and hold harmless Unbounded and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

16. Termination

16.1 Termination by You

You may terminate your account at any time by following the account deletion process in our Service.

16.2 Termination by Us

We may terminate or suspend your access to the Service at any time, with or without cause, and with or without notice.

16.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. Content subject to our perpetual license (as described in Section 6.2.2) may remain on the Service.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms are governed by the laws of the State of Washington, United States, without regard to conflict of law principles.

17.2 Jurisdiction

Any disputes arising under these Terms shall be resolved in the state or federal courts located in Washington State.

17.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

18. Changes to Terms

We may modify these Terms at any time by posting the updated Terms on our website. We will notify users of material changes through the Service or by email. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Unbounded regarding the Service.

21. Contact Information

If you have any questions about these Terms, please contact us:

Email: support@unbounded.chat
Mail: PO Box 11710, Bainbridge Island, WA 98110
Website: unbounded.com